pesobet Privacy Policy

pesobet is an online gaming platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to protecting the privacy and personal data of every player who registers and plays on our platform. This Policy applies to all personal data collected through the pesobet website, mobile interface, customer support channels, and any other touchpoints associated with the pesobet brand.

As a Data Controller under the Data Privacy Act of 2012, pesobet determines the purposes and means of processing your personal data. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with the DPA and NPC regulations.

By registering an account on pesobet, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the pesobet platform.

pesobet collects only the personal data that is necessary to provide our services, comply with regulatory requirements, and maintain the security and integrity of our platform. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless specifically required by law or with your explicit consent.

pesobet collects personal data through the following means:

• Direct Collection: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you provide personal data directly to pesobet.
• Automated Collection: When you use the pesobet platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This data is collected to maintain platform security and improve user experience.
• Third-Party Sources: pesobet may receive personal data from third-party identity verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services. This data is used solely to verify your identity and process transactions securely.
• KYC Documentation: As required by PAGCOR and Philippine AML regulations, pesobet may request copies of government-issued identification documents, proof of address, and proof of payment method ownership. These documents are processed securely and retained only for the period required by law.

pesobet uses your personal data for the following specific purposes:

• Account Registration and Management: To create and maintain your pesobet account, verify your identity, and manage your account preferences and settings.
• Age and Identity Verification: To confirm that you are at least 21 years of age, as required by PAGCOR regulations for online gaming in the Philippines.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (PHP).
• Anti-Money Laundering (AML) Compliance: To monitor transactions for suspicious activity and comply with the Anti-Money Laundering Act (AMLA) of the Philippines and PAGCOR AML guidelines.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Promotions and Bonuses: To administer bonus offers, verify eligibility, and prevent bonus abuse. Marketing communications are only sent with your explicit consent and can be opted out of at any time.
• Platform Security and Fraud Prevention: To detect and prevent unauthorized access, fraud, cheating, and other prohibited conduct on the platform.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR requirements, NPC regulations, and any lawful orders from government authorities.
• Platform Improvement: To analyze usage patterns, improve game offerings, and enhance the overall user experience on pesobet.

Under the Data Privacy Act of 2012, pesobet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and pesobet — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for pesobet's legitimate interests in maintaining platform security, preventing fraud, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending promotional communications or using non-essential cookies — pesobet relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pesobet does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank receive the financial data necessary to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: Third-party KYC service providers may process your identity documents to verify your identity and age. These providers are contractually bound to process your data only for verification purposes.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive personal data where required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies may receive personal data in response to lawful requests, warrants, or court orders.
• Fraud Prevention Services: Third-party fraud detection and cybersecurity providers may process technical and usage data to help pesobet identify and prevent fraudulent activity on the platform.
• IT and Hosting Providers: Cloud hosting and infrastructure providers that support the operation of the pesobet platform may have access to personal data as part of their service delivery. These providers are bound by data processing agreements that require them to maintain appropriate security standards.

All third parties with whom pesobet shares personal data are required to maintain the confidentiality and security of that data and to use it only for the specific purposes for which it was shared.

pesobet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. pesobet uses the following types of cookies:

pesobet does not use third-party advertising cookies or behavioral tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies may prevent you from accessing certain features of the pesobet platform.

pesobet retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus five (5) years after account closure, as required by PAGCOR and AMLC regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for five (5) years after account closure or the last transaction, whichever is later.
• Customer Support Records: Communications with pesobet's support team are retained for three (3) years from the date of the interaction.
• Technical and Usage Logs: Server logs and usage data are retained for a maximum of twelve (12) months, after which they are anonymized or deleted.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account plus three (3) years.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines. Where data cannot be immediately deleted due to technical constraints, it will be isolated and protected from further processing until deletion is possible.

pesobet implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and pesobet's servers is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are never stored in plain text. pesobet uses bcrypt hashing with salting to store password credentials securely.
• Two-Factor Authentication (2FA): pesobet offers SMS OTP-based two-factor authentication for all player accounts. We strongly recommend enabling 2FA to protect your account.
• Access Controls: Access to personal data within pesobet's systems is restricted to authorized personnel on a strict need-to-know basis. All internal access is logged and audited.
• Intrusion Detection: pesobet's infrastructure is monitored 24/7 for suspicious activity, unauthorized access attempts, and potential security breaches.
• Regular Security Audits: pesobet conducts regular internal and third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, pesobet will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, as required by the DPA.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pesobet:

To exercise any of the above rights, please contact pesobet's Data Protection Officer using the contact details provided in Section 14. pesobet will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you.

pesobet is strictly an adult gaming platform. In compliance with PAGCOR regulations, our services are available only to individuals who are 21 years of age or older. pesobet does not knowingly collect personal data from individuals under the age of 21.

If pesobet discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any winnings, return any deposits to the payment method used (subject to verification), and delete all personal data associated with that account.

If you are a parent or guardian and believe that your child has registered on pesobet, please contact our Data Protection Officer immediately using the contact details in Section 14. We take underage gambling prevention extremely seriously and will act promptly on any such report.

pesobet primarily processes and stores personal data within the Philippines. In certain circumstances — such as when using international cloud hosting infrastructure or third-party service providers — personal data may be transferred to and processed in countries outside the Philippines.

Where personal data is transferred outside the Philippines, pesobet ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include:

• Data processing agreements with contractual clauses that require the recipient to maintain data protection standards equivalent to those required under Philippine law.
• Transfers to countries that have been assessed by the NPC as providing an adequate level of data protection.
• Your explicit consent to the transfer, where required.

pesobet will not transfer your personal data to any country or organization that cannot provide adequate data protection guarantees. If you have questions about cross-border data transfers, please contact our Data Protection Officer.

pesobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR requirements. When material changes are made to this Policy, pesobet will notify registered players via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect.

The version number and effective date at the top of this page identify the current version of this Policy. We encourage you to review this Policy periodically to stay informed about how pesobet protects your personal data. Your continued use of the platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

Previous versions of this Privacy Policy are available upon request by contacting pesobet's Data Protection Officer. If you have any concerns about changes to this Policy, please contact us before continuing to use the platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pesobet, you may contact our Data Protection Officer (DPO) using the details below:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that pesobet has violated your data privacy rights. The NPC is the government authority responsible for administering and implementing the Data Privacy Act of 2012.