Everything you need to know about playing on pesobet — from creating your account and making deposits in Philippine Peso, to withdrawing your winnings and staying safe while you play. Can't find your answer here? Our support team is available 24/7.
Creating a pesobet account is straightforward. Head over to pesobet.app and click the Register button. You will need to provide:
After submitting your registration form, you will receive a one-time PIN (OTP) on your mobile number. Enter the OTP to verify your account. You will then be prompted to complete KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID such as a PhilSys ID, passport, driver's license, SSS ID, or UMID. Once KYC is approved — usually within a few hours — your account is fully active and ready to use.
pesobet accepts the following Philippine government-issued IDs for KYC verification:
Make sure your ID photo is clear, unobstructed, and not expired. You may also be asked to submit a selfie holding your ID for additional verification. All documents are handled securely and in accordance with the Philippine Data Privacy Act of 2012.
Resetting your pesobet password is easy. On the login page, click "Forgot Password?" and enter the mobile number or email address linked to your account. You will receive an OTP or a password reset link. Follow the instructions to set a new password. For security, your new password must be at least 8 characters long and include a mix of letters, numbers, and special characters. If you are still having trouble, contact our 24/7 support team via live chat.
No. pesobet strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.
You can update most of your account details — such as your email address, contact number, and preferred language — directly from your Account Settings page after logging in. However, changes to your legal name or date of birth require identity re-verification and must be requested through our support team. This is to prevent fraud and ensure compliance with PAGCOR regulations. Simply contact us via live chat or email at [email protected] with your request and supporting documents.
If you wish to permanently close your pesobet account, please contact our support team via live chat or email. Before closing your account, make sure to withdraw any remaining balance. Account closure requests are typically processed within 3–5 business days. Note that if you are closing your account due to concerns about problem gambling, we strongly recommend using our self-exclusion tool instead — it is faster, takes effect immediately, and can be set for a specific period rather than permanently. Visit our Responsible Gaming page to learn more.
pesobet is primarily designed for Filipino players residing in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws and regulations. If you are a Filipino citizen temporarily abroad (OFW or traveling), you may still be able to access pesobet, but we recommend checking the gaming laws of the country you are currently in. pesobet is not responsible for any legal issues arising from accessing the platform from a jurisdiction where online gambling is prohibited.
pesobet may temporarily suspend or flag an account for several reasons, including:
If your account has been suspended and you believe it was done in error, please contact our support team immediately via live chat or at [email protected]. Provide your registered mobile number and a brief description of the issue and our team will investigate promptly.
pesobet supports a wide range of Philippine payment methods to make depositing as convenient as possible for Filipino players:
All deposits are processed in Philippine Peso (PHP). There are no currency conversion fees. The minimum deposit amount is ₱100.
GCash deposits to pesobet are typically instant — your balance should update within seconds of completing the transaction on the GCash app. In rare cases during peak hours or system maintenance, it may take up to 5 minutes. If your deposit has not reflected after 15 minutes, please contact our support team with your GCash transaction reference number and we will resolve it promptly.
The minimum deposit on pesobet is ₱100 for most payment methods. Maximum deposit limits vary by payment channel:
Players who have set a deposit limit through our Responsible Gaming tools will have their deposits capped at their chosen limit regardless of the payment method's maximum. This is by design to protect you.
pesobet does not charge any fees for deposits. The full amount you deposit will be credited to your gaming account. However, please note that your payment provider (e.g., your bank or GCash) may apply their own transaction fees or service charges. pesobet has no control over third-party fees. We recommend checking with your payment provider before making a deposit if you are concerned about additional charges.
This can occasionally happen due to network interruptions or payment gateway delays. Here is what to do:
Do not attempt to make a second deposit until the first one is resolved, to avoid being charged twice.
No. pesobet requires that all deposits come from a payment account registered in your own name. Depositing using a third party's GCash, PayMaya, or bank account is a violation of our Terms & Conditions and anti-money laundering (AML) policies. Accounts found to be using third-party payment sources may be suspended pending investigation. This policy exists to protect both you and the integrity of the platform.
Yes — and we strongly encourage it. pesobet's Responsible Gaming tools allow you to set daily, weekly, or monthly deposit limits in PHP directly from your Account Settings. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 7-day waiting period to protect you from impulsive decisions. Visit our Responsible Gaming page to learn more about all the player protection tools available on pesobet.
To withdraw from pesobet, log in to your account and navigate to Wallet > Withdraw. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the transaction. Make sure your withdrawal account (GCash number or bank account) is registered in your own name and matches your pesobet KYC details. The minimum withdrawal amount is ₱200.
Withdrawal processing times on pesobet depend on your chosen method:
Withdrawals submitted on weekends or Philippine public holidays may experience slight delays as some banks do not process transfers on non-business days. GCash and PayMaya withdrawals are generally available 24/7. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.
pesobet does not charge withdrawal fees for standard withdrawals. Your full withdrawal amount will be sent to your GCash, PayMaya, or bank account. However, your bank or e-wallet provider may apply their own receiving fees — this is outside pesobet's control. We recommend checking with your bank or GCash/PayMaya for any applicable charges on incoming transfers.
Withdrawals may be placed on hold or rejected for the following reasons:
You will receive a notification explaining the reason for the hold. If you need clarification, contact our support team via live chat and they will assist you in resolving the issue as quickly as possible.
Standard daily withdrawal limits on pesobet are:
VIP players may have higher withdrawal limits. If you need to withdraw an amount above the standard daily limit, please contact our support team in advance to arrange a higher-limit withdrawal. Additional verification may be required for large withdrawals in compliance with BSP and PAGCOR anti-money laundering guidelines.
Yes. pesobet requires full KYC verification before processing any withdrawal. This is a regulatory requirement under PAGCOR's framework and is also in place to protect you — it ensures that only you can access and withdraw your funds. If you have not yet completed KYC, go to Account Settings > Verification and upload your government-issued ID. Most KYC reviews are completed within a few hours during business days.
pesobet offers a diverse and growing library of games and betting markets tailored for Filipino players:
New games and betting markets are added regularly. Check the pesobet lobby for the latest additions.
Yes. All games on pesobet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed from licensed studios with professional dealers and are subject to the same regulatory oversight. pesobet operates under PAGCOR's regulatory framework, which includes requirements for game fairness and integrity.
Fortune Tree is one of pesobet's most popular specialty games, featuring a Filipino-inspired theme with vibrant visuals and exciting bonus mechanics. The game revolves around a mystical tree that reveals multipliers, free spins, and jackpot prizes as you play. To get started, visit the Fortune Tree page, select your bet amount in PHP, and spin to reveal your fortune. The game includes a free demo mode so you can try it without risking real money before playing for real.
Absolutely. pesobet is fully optimized for mobile play. You can access all games — slots, bingo, live casino, sports betting, and more — directly from your mobile browser on Android or iOS without needing to download a separate app. The mobile interface is responsive and designed for smooth gameplay even on slower Philippine mobile data connections. For the best experience, we recommend using a stable WiFi or LTE connection when playing live casino games or live sports betting.
pesobet covers a wide range of sports popular among Filipino bettors:
Minimum bet amounts vary by game type:
Maximum bet limits also apply and vary by game, your account tier, and the specific market. These limits are displayed within each game or betting market before you place your bet.
pesobet offers a generous welcome package for new Filipino players. The exact bonus terms — including the match percentage, maximum bonus amount in PHP, and eligible games — are displayed on the promotions page within the platform after you register. Bonuses are subject to wagering requirements before winnings can be withdrawn. Always read the full bonus terms and conditions before claiming any offer. pesobet does not guarantee specific bonus amounts in this FAQ as promotional offers are updated regularly.
A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.
Most bonuses on pesobet are claimed through the Promotions section of your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or manually opt in. To claim a deposit bonus: make a qualifying deposit, navigate to Promotions, select the offer, and click Claim. The bonus will be credited to your account balance. If you experience any issues claiming a bonus, contact our support team via live chat.
No — bonus funds cannot be withdrawn directly. You must first meet the wagering requirements associated with the bonus before any winnings from bonus play become withdrawable. Your account will show separate real money balance and bonus balance figures. Real money is always used first when placing bets. Once wagering requirements are fully met, the bonus converts to real money and can be withdrawn normally.
Yes. pesobet has a tiered loyalty program that rewards regular players with points for every real-money bet placed. As you accumulate points, you progress through VIP tiers — each offering better benefits such as higher withdrawal limits, dedicated account managers, exclusive promotions, faster KYC processing, and special event invitations. Points can also be redeemed for bonus credits in PHP. Details of the current VIP program tiers and point rates are available in the Loyalty section of your pesobet account.
pesobet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and maintain strict data handling policies. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. For more details on how we handle your data, please read our Privacy Policy.
We strongly recommend enabling two-factor authentication (2FA) on your pesobet account for an extra layer of security. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. pesobet supports SMS-based OTP and authenticator app-based 2FA. Once enabled, you will be required to enter a verification code every time you log in from a new device or browser, significantly reducing the risk of unauthorized access.
If you suspect unauthorized access to your pesobet account, act immediately:
Our security team will investigate and, if unauthorized access is confirmed, take appropriate action to secure your account and review any transactions made during the period of compromise.
pesobet does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating the platform and complying with regulatory requirements. We may also be required to share data with PAGCOR or Philippine law enforcement agencies when legally mandated. All data sharing is governed by our Privacy Policy and the Philippine Data Privacy Act of 2012.
pesobet is committed to promoting safe and responsible gaming. We offer the following tools to help you stay in control:
All tools are accessible from Account Settings > Responsible Gaming. For a full overview, visit our Responsible Gaming page.
To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately — you will be logged out and unable to log back in for the duration of the exclusion. During this period, pesobet will also suppress all marketing communications to you. If you choose permanent self-exclusion, the decision is irreversible. pesobet participates in PAGCOR's national self-exclusion registry, so your exclusion may extend to other PAGCOR-regulated operators as well.
The minimum age to register and play on pesobet is 21 years old, in compliance with PAGCOR regulations governing online casino-style gaming in the Philippines. Age verification is conducted during the KYC process. Any account found to belong to a person under 21 will be immediately suspended, all winnings forfeited, and the original deposit returned. pesobet takes underage gambling extremely seriously and has zero tolerance for any attempt to circumvent age verification.
Problem gambling can affect anyone. Some warning signs to watch out for include:
If any of these sound familiar, we encourage you to use pesobet's self-exclusion or cooling-off tools immediately and seek professional support. Visit our Responsible Gaming page for a full list of Philippine support resources including PAGCOR's responsible gaming program and Gamblers Anonymous Philippines.
Yes. pesobet's Session Time Limit tool lets you set a maximum daily playing time in minutes or hours. Once your session limit is reached, you will be automatically logged out and cannot log back in until the next day. You can also enable Reality Check notifications that pop up at regular intervals (e.g., every 30 minutes) to remind you how long you have been playing and how much you have spent. These tools are available in Account Settings > Responsible Gaming and can be adjusted at any time — though increases to limits require a mandatory waiting period.
If pesobet is not loading correctly, try the following steps in order:
If the issue persists, it may be a temporary maintenance window on our end. Check pesobet's official social media channels for any announcements, or contact our 24/7 support team via live chat.
pesobet's game servers record all bet and game state data in real time. If a game freezes or your connection drops mid-round, the game outcome is still recorded on our servers. When you reconnect and reopen the game, it will resume from where it left off or display the final result. In the rare event that a technical error causes an incorrect outcome, our support team can review the server logs and issue a correction. Contact us via live chat with the game name, approximate time of the issue, and your username.
pesobet is compatible with all modern browsers and devices:
For the best experience — especially for live casino and live sports betting — we recommend using the latest version of Google Chrome on a device with a stable internet connection of at least 5 Mbps. Older browsers (e.g., Internet Explorer) are not supported.
pesobet offers multiple support channels available 24 hours a day, 7 days a week:
When contacting support, please have your registered username and account details ready to help us resolve your issue faster. Our support team is fluent in both English and Filipino to serve players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.
From GCash deposits to 24/7 Tagalog-friendly support, pesobet is designed around the needs of players across the Philippines.
Fund your account in seconds using GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment methods. All transactions in PHP — no currency conversion needed.
pesobet operates under the Philippine Amusement and Gaming Corporation's regulatory framework, ensuring fair play, secure transactions, and player protection for all Filipino members.
Our support team is available 24 hours a day, 7 days a week via live chat and email. Fluent in English and Filipino, ready to assist players from Manila to Mindanao.
GCash and PayMaya withdrawals processed within 1–3 hours. Bank transfers via BPI, BDO, and Metrobank completed within 1–3 business days. Your winnings, your way.
Fully optimized for Android and iOS mobile browsers — no app download required. Enjoy slots, live casino, bingo, and sports betting on the go, anywhere in the Philippines.
Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — all available in your account settings. pesobet puts player wellbeing first, always.
Can't find the answer you're looking for? Our 24/7 support team is just one click away. Or jump straight in and experience pesobet for yourself — register today and claim your welcome bonus.